See your browser’s documentation for specific instructions. Asia Pacific and Oceania. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Modify your browser’s settings to allow Javascript to execute. Please turn JavaScript back on and reload this page.

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How does HP install software and gather data? Browse to the location where you want to save the extracted files, and then click Unzip. While Windows searches for printers, click The printer I want isn’t listed.

Please make a different selection, or visit the product homepage. HP encountered an error while trying to scan your product.

HP Color LaserJet Printer – Driver Downloads | HP® Customer Support

If you have previously installed this printer model, you might be prompted to use the driver that is currently installed. The one at work prints out pages with a “Kernel error” and the one at home simply doesn’t print even though it say it’s processing documents.


Follow the steps in this section only if you are connected via USB. The Virtual Agent is currently unavailable. Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? Select all Deselect all. How does HP install software and gather data? Europe, Middle East, Africa. See your browser’s documentation for specific instructions. The list of all available drivers for your product is shown above. We were unable to find any drivers for your product.

Install postscrript driver using a USB cable Make sure the printer is turned on and in a ready state. The Color LaserJet and Printers are not supported in the Windows bit operating system, and are not supported via a network.

HP Customer Support – Software and Driver Downloads

If you do not know or have the postsccript IP address, print a configuration page that contains the printer IP address. Please try again shortly. Please try again shortly. When you receive notification that the all files have unzipped successfully, click OKand then click Close.


From the drop-down list, click Save asbrowse to the postscriph where you want to save the. HP Download and Install Assistant. Remove selected files Download files.

We were unable to retrieve the list of drivers for your product.

Does the printer respond to printing from a command line input i. Type the printer IP address or Printer host nameclick Next and then wait while the port is created.

Is it only Photoshop that gives you trouble? Choose ‘Refresh’ to update the list. You can not post a blank message. Thank you for your patience.

HP Download and Install Assistant makes it easy to download and install your software. Download the driver and extract the files.

If so, select Replace the current driver and then click Next.